Sometimes you need to think about things differently, so you need an agitator in the mix.
Agitator is a customer experience consultancy which looks for obvious innovations, because the best things are obvious… after you’ve invented them.
You need designers to create things (which we can do) but really, design is a team activity. Your service has to be designed, but also built, delivered and supported. This means that you need a lot of people to be on the journey with you. It’s also why many organisations end up delivering a poor customer experience, because some parts of the machine aren’t playing along.
There’s no point innovating a great design if you drop it where it can’t survive, so we help change the culture along with the technology.
At agitator we’re Design Thinkers who take a look at your whole service design and the teams who support it. We win hearts and minds to deliver great business outcomes: growth, efficiency, innovation… whatever your strategy is.
