Sometimes you need to think about things differently, so you need an agitator in the mix.


Agitator is a customer experience consultancy which looks for obvious innovations, because the best things are obvious… after you’ve invented them.


You need designers to create things (which we can do) but really, design is a team activity. Your service has to be designed, but also built, delivered and supported. This means that you need a lot of people to be on the journey with you. It’s also why many organisations end up delivering a poor customer experience, because some parts of the machine aren’t playing along.


There’s no point innovating a great design if you drop it where it can’t survive, so we help change the culture along with the technology.


At agitator we’re Design Thinkers who take a look at your whole service design and the teams who support it. We win hearts and minds to deliver great business outcomes: growth, efficiency, innovation… whatever your strategy is.

Our experience before agitator

Designing (fixing) online order forms, imagining 3G services, and designing call centre software


Designing software for UI designers to use and imagining how future tech might work


Designing the initial structure and information architecture for a variety of new health websites


Taking a concept for the mobile app and completing the design for


Prototyping and testing online grocery shopping (and a killer iPad concept)


Figuring out a great iPad app to help IGA stores hit targets


Creating some future scenarios to help the leadership plan for change


Designing screens for merchants in credit-card payment devices, changing how businesses deposit cash, creating the CBA chatbot, managing the mobile and online banking… etc etc


Leading the teams to change how they thought about IVR systems, creating the customer experience for IVR self-service, creating new single-view-of-customer for call centre staff


Redesigning the service delivery processes and systems to modernise passport applications

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“It is a rare mind indeed that can render the hitherto non-existent blindingly obvious. The cry ‘I could have thought of that’ is a very popular and misleading one, for the fact is that they didn’t, and a very significant and revealing fact it is too.”
Douglas Adams, Dirk Gently’s Holistic Detection Agency